Effective Date: 01 January, 2025
At Private Hot Springs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our communications.
This policy complies with the British Columbia Personal Information Protection Act (PIPA) and other applicable privacy laws in Canada.
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1. Information We Collect
When you use our website or join our mailing list, we may collect:
Personal Information: Your name, email address, phone number, and any other information you voluntarily provide.
Usage Data: Information about your IP address, browser, device type, pages visited, and actions taken on our website.
Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.
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2. How We Use Your Information
We collect and use your personal information to:
Send you emails, special offers, and updates about Private Hot Springs.
Respond to inquiries and provide customer service.
Improve our website, services, and marketing communications.
Fulfill legal and regulatory requirements.
You may withdraw your consent to receive marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
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3. Sharing of Personal Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: For example, Klaviyo, for email marketing and analytics, under strict confidentiality agreements.
Legal Authorities: When required to comply with applicable laws or lawful requests.
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4. Your Rights Under British Columbia Law
Under PIPA, you have the right to:
Access your personal information held by us.
Request corrections to your personal information.
Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
To exercise these rights, please contact us at bookings@privatehotsprings.com
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5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse.
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6. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
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7. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. The latest version will always be posted on our website with the “Effective Date” updated.
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8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Email: bookings@privatehotsprings.com
Phone: 250-448-6111